Job Title: Collections Specialist

Job Description

We are seeking a dedicated Collections Specialist responsible for managing portfolio accounts, resolving disputes, and ensuring timely payments. You will play a crucial role in tracking customer balances, establishing lien rights, and assisting with payment applications. This position requires regular communication with customers through outbound and inbound calls.

Responsibilities

• Reconcile accounts within portfolio accounts.
• Resolve disputes and develop payment plans.
• Track customer job balances and payments to establish lien rights.
• Review accounts for releasing lien rights.
• Assist with payment application as needed.
• Make outbound and answer inbound calls to/from customers.
• Perform other duties, tasks, and/or projects as assigned.

Essential Skills

• Experience in accounts receivable and collections.
• Ability to handle B2B collections and manage calls.
• Proficient in using external portals such as Coupa, Ariba, and Open Invoice.
• Experience in vendor payment processing.
• Customer service and revenue cycle management skills.
• Bilingual in Spanish.

Additional Skills & Qualifications

• Minimum of 1+ years of experience in B2B Collections.
• High School Diploma required.
• 1+ years of experience with external portals such as Coupa, Ariba, Open Invoice, etc.

Work Environment

You will be part of a dedicated team of Collections and Credit professionals, working exclusively within the department. The work schedule is Monday to Friday, 8 am to 5 pm.