Centralized Support Specialist I

Job responsibilities:

• Inbound healthcare contact center representative role
• Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system, including but not limited to needs tied to insurance, billing inquiries, and appointment management
• Comfortable navigating or learning all things healthcare, including but not limited to medical records, authorizations, referrals, and coordinating care among our members’ care partners like pharmacies, testing laboratories, specialists, and insurance
• Collaborate with providers and other operations team members to complete urgent tasks

Skills & Qualifications

• Minimum 1 year of high-volume contact center experience and a minimum of 1 additional year of direct customer service experience (banking, hospitality, food service, etc.)

OR

• 2 years of high-touch, patient-facing healthcare service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits Techs, etc.)

• This experience must be within the last 4 years

• Average of 1 year of tenure

• Strong written and verbal communication skills, including impeccable phone manner

• Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously