Freight Operations Associate - Tempe. AZ

Job Summary:

We are seeking a detail-oriented and proactive Transportation Analyst to manage cross-border freight operations and support real-time logistics issue resolution. This role is critical in ensuring the smooth movement of containers across the U.S., Canada, and Mexico, with a strong focus on data analysis, operational efficiency, and stakeholder communication.

Key Responsibilities:

• Cross-Border Freight Management: Oversee the movement of goods across international borders (U.S.–Canada–Mexico), ensuring compliance and timely delivery.
• Drayage Operations: Coordinate short-haul trucking from ports or border crossings to fulfillment centers or warehouses.
• Real-Time Issue Resolution: Serve as the central point of contact for resolving transportation issues involving carriers, vendors, and internal teams.
• Container Tracking: Monitor and track containers within your assigned region using Excel, portals, and internal tools.
• Data Visibility: Ensure load visibility on internal apps and platforms.
• Disruption Management: Identify and manage disruptions using internal portals and communication tools.
• Reporting & Analysis: Run reports to investigate delays (e.g., idle containers), and present findings to stakeholders.
• Stakeholder Communication: Verbally report on regional logistics activities and delays; lead deep-dive sessions ("bridges") to analyze container issues.
• Data Handling: Aggregate and analyze data using Excel (pivot tables, VLOOKUPs); experience with MS Access and SQL is a plus.
• Documentation & Communication: Communicate effectively via Chime, Slack, email, and during bridge calls.
• Independent Workload Management: Manage a personal book of business and assigned volume with minimal supervision.

Qualifications:

• Experience in transportation, manufacturing, customer service, or distribution environments.
• Strong data management and quality control skills.
• Proficiency in Excel (pivot tables, VLOOKUPs); MS Access and SQL experience preferred.
• Demonstrated ability to use data to identify root causes and drive process improvements.
• Excellent written and verbal communication skills.
• Self-starter with a passion for data and a keen eye for trends and anomalies.