Customer Service Representative

Customer Service Representative

📍 Location: Tempe, AZ 85284

🏢 Workplace Type: On-site

📅 Start Date: November 17, 2025

🕒 Shift: Must be available 7 days a week between 5:00 AM – 10:00 PM (specific schedule assigned after training)

Job Overview

Join a dynamic call center team where your customer service skills make a real impact! This role offers growth opportunities, extensive training, and a clear path to advancement.

Key Responsibilities

• Handle inbound calls and provide accurate information on prior authorizations and general inquiries.
• Utilize multiple systems to update customer records and ensure high-quality service.
• Maintain exceptional attention to detail while managing high call volumes (50–100 calls/day).

Qualifications

• Experience: Minimum 1 year in a high-volume call center within the last 2–3 years.
• Skills: Typing speed of at least 30 WPM, strong computer proficiency.
• Testing: Must pass typing and call center telephone skills assessments.

Additional Details

• Duration: 6 months
• Placement Type: Contract-to-Hire
• Training: Monday–Friday, 8:00 AM – 4:30 PM for 4 weeks (mandatory participation).
• Growth: Opportunity for promotion to Tier 2 Agent with pay increase and long-term career paths.