Call Center Representative

ONE OF THE LARGEST ECOMMERCE COMPANIES LOCATED IN SEATTLE IS HIRING MULTIPLE CUSTOMER SERVICE REPRESENTATIVES TO JOIN THEIR TEAM IN ARIZONA! THIS POSITION IS FULLY ONSITE IN TEMPE.

Job Description: As a Logistics Coordinator, you will act as a Remote Gate Agent, supporting thousands of drivers across the country. You will utilize two-way audio/video communication to verify and identify necessary specifications on trucks and processes. You will coordinate, communicate, and provide updates on the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers.

Responsibilities

• Support and communicate with approximately 200 drivers daily using audio/video communication.
• Ensure accurate verification and identification of trucks and processes.
• Coordinate and provide timely updates to all parties involved in logistics operations.
• Assist in managing gate operations to allow onsite associates to focus on daily operations.
• Maintain excellent and clear communication at all times.

Essential Skills

• Microsoft Office proficiency.
• Strong customer service orientation.
• Excellent phone etiquette.
• Ability to work in a fast-paced environment with a high sense of urgency.
• Tech-savvy with logistics and intermodal experience.

Additional Skills & Qualifications

• 1+ year of high volume call center customer support experience.
• Strong retail customer service experience from companies such as Starbucks or the restaurant industry.
• Proficiency in Microsoft Excel and keyboard shortcuts.
• Ability to multi-task and work on multiple projects simultaneously.
• Strong problem-solving skills and the ability to follow standard operating procedures.
• Detail-oriented and quick learner.

Work Environment: THIS POSITION IS FULL ON-SITE IN TEMPE!. Training is conducted Monday-Friday from 8:00AM-4:30PM for the first three weeks, with the first day of training 9:00AM-5:30PM. Post-training schedules start from Fri -Tues 9-530pm MST. Mandatory overtime is expected during peak seasons from October to January, which includes a sixth workday and 10-hour workdays.