Enterprise Applications Manager

Description

The Manager, Enterprise Applications is responsible for overseeing the implementation, optimization, and support of enterprise-wide software applications, with a primary focus on the Epic System. This individual will manage a team of analysts ensuring the delivery of reliable and efficient application services that support organizational goals. The Manager will collaborate with cross-functional departments, vendor partners, and IT leadership to prioritize initiatives, improve processes, and align technology solutions with business needs.

Essential Functions:

• Manage and lead the planning, implementation, and support of enterprise applications across the organization.

• Lead Agile work planning, including backlog refinement, iteration planning, daily standups, and other Agile ceremonies to ensure team alignment and delivery.

• Mentor analyst teams in business analysis, system design, and stakeholder communication to build skillsets and ensure high-quality solution delivery.

• Is responsible for: new applications, modules, software installations, application upgrades, and day-to-day support work.

• Oversee projects or portions of projects as well as participate in the development of the departmental budget while managing and monitoring the approved budget.

• Manage a team of application analysts and support staff, providing guidance, mentoring, and performance management.

• Work closely with stakeholders to understand business requirements and translate them into system functionality and improvements.

• Manage vendor relationships, service level agreements, and licensing for enterprise applications.

• Serve as a liaison between clinical staff and IT, translating business needs into system functionality.

• Manage daily operations of Enterprise applications including system monitoring, troubleshooting, and performance optimization.

• Build and maintain Enterprise applications forms, flowsheets, order sets, clinical decision support rules, and documentation templates.

• Ensure application change control, testing, and documentation standards are maintained.

• Oversee application lifecycle management, including upgrades, patches, and end-of-life planning.

• Collaborate with IT Infrastructure, Security, and Project Management teams to ensure integration, data integrity, and security of enterprise systems.

• Collaborate with clinical departments to analyze workflows and optimize EMR configurations to improve efficiency.

• Use system data and performance metrics to guide configuration decisions and prioritize enhancements that deliver measurable impact.

• Assist in developing and managing operating and capital budgets for enterprise applications.

• Identify and implement opportunities for process automation and system optimization.

Qualifications:

• Bachelor’s degree in information systems, Computer Science, Business Administration, or related field; equivalent work experience may be considered in lieu of a degree

• Epic certification(s) or deep familiarity with core Epic modules (e.g., Ambulatory, Cadence, Prelude, Resolute).

• Demonstrated experience driving organizational change through structured change control processes, stakeholder engagement, and communication strategies.

• Skilled in coordinating release schedules, deployment planning, and ensuring system readiness through cross-functional collaboration.

• Adept at identifying process inefficiencies and implementing technology-enabled solutions that streamline workflows and improve user experience.

• Minimum of 5 years of experience in enterprise application management or IT project leadership

• Strong understanding of healthcare workflows, clinical terminology, and medical processes

• Knowledge of healthcare regulations and compliance requirements

• Demonstrated experience managing teams and complex application portfolios

• Experience with software implementation methodologies and lifecycle management

• Excellent communication, problem-solving, and interpersonal skills

• Ability to manage multiple priorities in a dynamic environment

Preferred Skills:

• Experience in healthcare, nonprofit, or similarly complex operational environment

• Clinical experience strongly preferred, BSN or active RN license

• Familiarity with data analytics tools, business intelligence platforms, or system integrations

• PMP, CSM, CSPO, ITIL, or other relevant certifications