Client Support Manager

Description

Client Support Manager is responsible for leading and overseeing client service operations while ensuring an exceptional experience that reflects the professionalism and quality of the company's brand. This role manages client interactions, order processing, internal coordination, and continuous improvement of client support processes while acting as a key liaison between clients, sales, and internal teams. Key Responsibilities Represent the brand and product line with professionalism, expertise, and integrity to both existing and prospective customers. Develop and maintain in-depth knowledge of products to support client inquiries, order processing, and issue resolution. Oversee day-to-day operations, ensuring timely, accurate, and professional responses to inquiries. Communicate with clients through multiple channels, including phone and email, to provide support, updates, and solutions. Manage the order and quoting process, including processing client orders, generating quotes, and fulfilling quote requests from the distribution network. Monitor and resolve client issues and escalations, ensuring root causes are identified and corrected. Oversee team of 6 individuals, handling KPIS Collaborate closely with the VP of Sales and internal departments (sales, operations, shipping, etc.) to ensure seamless order fulfillment and client satisfaction.

Skills

Bilingual, Microsoft office, Account management, Administrative support, Reporting, Sales support, Microsoft excel

Top Skills Details

Bilingual,Microsoft office,Account management,Administrative support

Additional Skills & Qualifications

Bilingual Bachelors degree a plus

Experience Level

Intermediate Level

This is a Permanent position based out of Camarillo, CA.

The pay range for this position is $80000.00 - $90000.00/yr.

Medical, Dental, Vision, 401K, paid time off, sick leave, etc

This is a fully onsite position in Camarillo,CA.

This position is anticipated to close on Apr 9, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.