Patient Care Coordinator

We are seeking a dedicated Care Coordinator to join our team. The ideal candidate will be responsible for patient intake, checking in patients, performing insurance verifications, scheduling appointments, and responding to patient portal messages. You will work within a high-volume medical clinic setting, managing a large number of incoming patient calls and ensuring efficient and accurate scheduling. Your role will also involve working with patients, providers, pharmacies, and laboratories to facilitate patient orders while maintaining professionalism and strong customer service.

• Manage patient intake and check-in processes.
• Perform insurance verifications with accuracy.
• Schedule appointments efficiently, handling a high volume of incoming patient calls.
• Utilize Jelly Bean for processing electronic refill requests from outside pharmacies.
• Ensure correct scheduling of patients based on the type of visit requested and the appropriate doctor.
• Respond promptly to patient portal messages.
• Enter patient information accurately and efficiently.
• Make adjustments to physician schedules and generate monthly appointment schedules.
• Coordinate with patients, providers, pharmacies, and laboratories for patient orders.
• Facilitate telehealth appointments and guide patients through the process.
• Work with the EMR System E Clinical Works.
• Maintain and display professionalism and strong customer service throughout the day.
• Demonstrate flexibility around job duties and functions.

• 1-2 years of recent medical office experience.
• BLS and/or CPR certification.
• Proficiency in medical terminology.
• Medication or pharmacy knowledge.
• Experience with electronic medical records (EMR) systems.
• Strong computer skills.
• Strong phone etiquette.
• Strong communication skills with patients, providers, pharmacies, and labs.
• Detail-oriented.
• Ability to fill prescription requests.

• Medical assisting experience.
• Experience in urgent care and internal medicine.
• EKG knowledge.
• Customer service experience.

The position is based in a high-volume medical clinic that supports 17 doctors and sees over 250 patients per day. The clinic operates Monday through Friday, from 8:15 am to 5:15 pm. The clinic serves a diverse community, including pediatrics, urgent care, adult care, and radiology. The team enjoys a family-oriented culture, fostering a tight-knit and welcoming environment. The clinic is conveniently located near several excellent restaurants, providing easy access to dining options.

This is a Contract to Hire position based out of Fountain Valley, CA.

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Fountain Valley,CA.

This position is anticipated to close on Mar 26, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.