Healthcare Customer Service Representative

Job Opportunity: Healthcare Customer Service Representative

Location: onsite in Glendale, CA

Schedule: Monday–Friday 8am-5pm + Saturdays 8am-12pm (First 2 Months) - any hours worked over 40 hours will be considered OT!

About the Role

We are seeking 10 dynamic and detail-oriented Healthcare Customer Service Representatives to support a high-impact initiative at our client's Campus Support Center in Glendale, CA. This is a project based assignment designed to bolster their team of 8 full-time employees during a critical project phase. As a Consultant, you will play a vital role in patient outreach and care coordination, helping to improve health outcomes and streamline services. This is a fast-paced, collaborative environment where your communication skills and healthcare knowledge will make a real difference.

Key Responsibilities

• Make outbound calls to patients for:
  • Pharmacy refill confirmations
  • Annual wellness visit scheduling
  • Emergency Room (ER) outreach for frequent visitors
  • New authorization follow-ups
• Support additional projects as assigned by leadership
• Maintain accurate records and data entry in Excel and internal systems
• Collaborate with internal teams to ensure seamless patient support

Required Skills & Experience

• Customer Service in a healthcare or call center environment
• Experience with care coordination/patient communication, insurance & benefit verification, and prior authorization processing
• Experience with project coordination or management is a plus
• Data Entry with high accuracy
• Excel Proficiency: Must be able to hide, copy, paste, and filter data
• Familiarity with medical terminology and healthcare workflows

Qualifications/What We're Looking For

• Strong interpersonal and communication skills
• Ability to adapt quickly to changing priorities
• Detail-oriented with a commitment to accuracy
• Team player with a proactive mindset
• The ideal candidate will have experience in a Patient Service Representative, Healthcare Administrative, or Healthcare Call Center role
• Ability to work Monday-Saturday the first two months.
• No time off within the first 90 days of employment (strict attendance policies)
• Disqualifier(s): someone who does not like being on the phone

Apply Today!

If you're passionate about healthcare and ready to contribute to a meaningful project, we’d love to hear from you. Join us in making a difference—one patient at a time.