Customer Support Integration Engineer

Job Description

Serve as the technical point of contact for customers integrating laser communication products into their systems. Provide hands-on support, training, and troubleshooting across platforms such as satellites, aircraft, and ground vehicles. Collaborate closely with internal engineering and sales teams to enhance product performance and customer satisfaction.

Responsibilities

• Act as the primary technical liaison for customers during integration processes.
• Deliver hands-on support and training to customers on-site.
• Troubleshoot and resolve technical issues with laser communication products.
• Collaborate with internal engineering teams to enhance product features.
• Work with sales teams to ensure customer satisfaction and address any concerns.

Essential Skills

• At least 4 years of experience in aerospace or optical/electrical systems integration.
• Proficiency in using test equipment, embedded systems, and Linux.
• Excellent communication skills with the ability to explain technical concepts clearly.
• Strong background in Electrical, Optical, Aerospace, Systems, or Test Engineering.

Additional Skills & Qualifications

• Experience with laser communication systems and ruggedized military equipment.
• Knowledge of environmental testing standards such as MIL-STD-810 and DO-160.

Work Environment

Work in a fast-paced, small team environment where you'll wear many hats and contribute to a variety of projects. Benefit from incredible team culture, strong 401k matching, and comprehensive medical benefits. Be part of an exciting milestone as the company launches its first 40 products, with a live broadcast event.

Job Type & Location

This is a Permanent position based out of Hawthorne, California.