Job Title: Customer Billing Specialist

Responsibilities

• Carry out the daily invoicing process for customer orders and sales of raw materials and packaging to co-manufacturers.
• Process EDI 945s (Warehouse Shipping Advice) to confirm shipment completion.
• Collect necessary documents (e.g., BOLs), order information, and shipping/delivery status from 3PLs and customer support to complete invoicing and resolve discrepancies.
• Reconcile differences between ordered and shipped quantities before generating invoices.
• Ensure all pricing and discounts are correctly applied in the ERP system at the time of invoicing, reporting discrepancies as needed.
• Collaborate with the procurement team to validate PO information before billing co-manufacturers.
• Ensure successful invoice transmission through EDI platform, SPS Commerce, and via email from the ERP system.
• Adhere to timelines for invoicing completion to meet customer receipt, payment deadlines, and financial reporting accuracy.
• Validate customer and item setup in the ERP system to ensure billing accuracy, reporting errors promptly.
• Collaborate with the EDI team to monitor and troubleshoot electronic invoice submissions.
• Work with the finance team to investigate and resolve discrepancies in billing reports.
• Ensure month-end billing closure by partnering with customer support to update open orders and invoicing.
• Identify orders impacting monthly financial close and prepare summaries for the leadership team.
• Support audits by maintaining a tracking system for BOLs and PODs, and consolidate accurate documentation related to billing.

Essential Skills

• 3+ years of experience in customer billing, order entry, or invoice processing (1-2 years with a BA degree).
• Invoicing and order entry expertise.
• Customer invoicing and EDI knowledge.
• Proficiency in Microsoft Office, particularly Excel.
• Strong attention to detail.
• Ability to manage customer orders/POs with 10-20 line items.

Additional Skills & Qualifications

• Experience with ERP systems, particularly Business Central.
• Customer service focus.
• Accounting experience is beneficial, though the role is not strictly accounting.

Work Environment

The role follows a hybrid schedule, with Monday onsite and other days remote, working from 7am to 3:30pm. Equipment will be provided for remote work. This temporary role is expected to last until March 31st.