Job Title: Quality Assurance - Training

Job Description

We are seeking a dedicated contractor to provide critical training support during a transitional period following a recent acquisition. This role requires close collaboration with cross-functional teams to ensure training continuity, system integration, and compliance across the organization.

Responsibilities

• Collaborate with managers, process owners, and subject matter experts to support training needs, including implementing role-based training plans.
• Execute training-related tasks within the change control process to ensure training is properly scheduled and assigned in the learning system when documents are created or updated.
• Lead efforts related to integrating training materials and documentation into new/existing systems and processes.
• Support training-related activities associated with nonconformities and Corrective and Preventive Actions (CAPAs).
• Generate and distribute training metrics and KPIs; monitor performance and escalate any adverse trends or gaps.
• Identify and recommend improvements to training processes and systems for better efficiency and compliance.
• Actively participate in Communities of Practice or tactical meetings to share insights and best practices.
• Work closely with Information Services (IT) and the SLMS Shared Services team to manage ServiceNow training requests and ensure business needs are met.
• Support internal and external audit readiness related to training processes and documentation.
• Respond to and resolve ad hoc training requests from various business units.
• Perform additional duties and contribute to special projects as needed.

Essential Skills

• Training development
• Quality assurance

Additional Skills & Qualifications

• Strong verbal and written communication skills.
• Familiarity with training processes in the medical device or pharmaceutical industry.
• Experience coordinating projects across multiple teams or departments.
• High attention to detail and commitment to excellence.
• Strong organizational and problem-solving abilities.
• Sound judgment and critical thinking skills.

Work Environment

The position offers 2 weeks of paid time off and 10 holidays. The work environment encourages collaboration across various departments and teams. It requires interaction with IT and the SLMS Shared Services team to ensure business needs are met. The role is integral to maintaining compliance and readiness for audits.