Technical Writer

Description

Seeking a Technical Writer with a specialization in Network Technology and minors in Data Center operations and Digital Workplace solutions (Collaboration, AV, Contact Center). The ideal candidate has experience in Solution Architecture, RFP Responses, Product Design, and go-to-market strategies, translating complex technical concepts into clear and concise documentation. Responsibilities include developing user manuals, technical guides, and proposal content, ensuring accuracy and accessibility for diverse audiences. Strong communication skills and the ability to collaborate with engineers, product teams, and stakeholders are essential.

Responsibilities:

• Develop and maintain technical documentation for network, data center, and digital workplace solutions.

• Create network graphics and visual representations of architectures, workflows, and product designs.

• Prepare RFP responses, ensuring technical clarity and persuasive messaging.

• Collaborate with Solution Architects and product teams to translate complex technical concepts into digestible content.

• Support product design efforts by documenting specifications, workflows, and technical requirements.

• Develop go-to-market materials, including white papers, datasheets, and knowledge base articles.

• Create content around collaboration tools, AV setups, and contact center solutions to enhance digital workplace documentation.

• Ensure consistency and clarity in documentation by following industry best practices and style guidelines.

• Work closely with engineering, sales, and marketing teams to refine technical messaging and user-facing content.

Lead Technical Writer (aka Documentation Lead)

What they do

• Own the end-to-end documentation program for a project: plan, draft, and polish HLD/LLD narratives, runbooks/SOPs, ops guides, and client-visible deliverables.

• Run the review gates (editorial → format/accessibility → legal/risk/security → stakeholder sign off) and enforce style, tone, and brand/citation rules.

• Manage templates, versioning, and publication in SharePoint/Confluence and track quality/usage KPIs.

Networking experience?

• Highly beneficial / near must have for the scope of this project as it speeds drafting, improves accuracy, and reduces back and forth with architects/engineers.

Skills

Technical writing, Writing skills, run books, SOPs, Visio, network, data center, Technical documentation, Editing