Medical Receptionist

Description

Working at the West Oakland Center this Front Desk Receptionist will work with members and patients calling in or coming into the looking seeking food, hygiene options, information about Lifelong's services.

• Greets all patients and visitors in a warm and friendly manner and utilizes positive customer service in all interactions
• Responsible for patient reception and intake including registration, check-in and scheduling future appointments
• Performs computer data entry, document and card scanning and validation
• Manages patient flow from front to back office
• Responsible for preparing all eligibility information for each scheduled clinic patient at least two days ahead of the appointed time
• Answers clinic phones and directs calls appropriately. Makes follow-up calls
• Responsible for collecting visit copays and cash collections management (send cash to A/P, notify A/P if no cash has been collected)
• Scanning documents and maintain the facility.

Skills & Qualifications

• Critical Thinking - when patients/members call this person will need to be able to look up information the are inquiring about and/or transfer to the correct department.
• Customer Service - meeting with members of the unhoused community or substance abuse and make sure they have a great experience.