Warranty Representative

Warranty Services Representative

The Warranty Services Representative provides advanced support to customers via phone and electronic communication, handling all aspects of warranty service requests—including dispatching, warranty validation, registration, vendor authorization, and service provider coordination.

Responsibilities

• Deliver verbal and written support on product services and general product inquiries, including complex multi‑family or commercial projects.
• Interpret and explain warranty information as it applies to specific products.
• Coordinate the return of malfunctioning or defective items for repair or replacement.
• Utilize internal systems to track requests, troubleshoot issues, check parts inventory, document resolutions, and determine warranty eligibility.
• Dispatch and coordinate third‑party service providers.
• Conduct follow‑up to ensure timely and complete resolution of customer cases.

Required Skills

• Warranty claims processing
• Customer support / customer service
• Data entry
• Proficiency with MS Office (Excel, Word, Outlook)

Qualifications

• Excellent written and verbal communication skills with strong attention to detail.
• Proficient in computer systems, CRM and ERP platforms, and general business software.
• Ability to work collaboratively in a matrixed team environment.
• Ability to interpret technical instructions and documentation.
• Strong organizational skills, with the ability to support multiple products and prioritize tasks.
• Bilingual in Spanish preferred.

This is a Contract position based out of Oxnard, CA.

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Oxnard,CA.

This position is anticipated to close on Jan 23, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.