Loan Processor Specialist

Overview

Join a fast-paced, people-first team as a Loan Processor Specialist. If you're organized, communicative, and thrive under pressure, this is a great launching pad for your career in customer experience or financial services.

Key Responsibilities

• Manage high-volume inbound/outbound calls and text interactions
• Maintain a pipeline of up to 75 active mortgage loans
• Perform routine data entry and validation tasks
• Respond to customer inquiries via phone, email, and chat
• Collaborate with internal departments and third parties for issue resolution
• Monitor work queues and assist with workflow balance
• Escalate complex issues to team members or supervisors
• Meet established production and quality standards
• Adhere to company policy and procedures

Preferred Qualifications

• Experience in call center, mortgage, or financial services
• Spanish bilingual (preferred but not required)
• Detail-oriented, with strong math, critical thinking, and time management skills
• Solid verbal and written communication
• Proficient with Microsoft Office, Google Workspace, and common business tools

Work Schedule

• Monday–Friday, 9:00 AM – 6:00 PM
• (May shift to 8:00 AM – 5:00 PM depending on business needs)