Patient Service Representative

Key Responsibilities:

• Schedule patient appointments and manage calendar coordination
• Conduct welcome calls to new patients, ensuring a positive first impression
• Answer incoming calls and assist with patient inquiries
• Generate and review reports to support operational efficiency
• Collaborate with the intake team to ensure accurate patient onboarding
• Coordinate with the authorization department to track and follow up on new or expiring authorizations

Qualifications:

• Previous experience in a healthcare or customer service setting preferred
• Strong communication and organizational skills
• Ability to multitask and work in a fast-paced environment
• Familiarity with medical terminology and scheduling systems is a plus