Job Title: Customer Service Representative

Job Description

We are seeking a dedicated and detail-oriented Customer Service Representative to manage order-related activities and provide exceptional customer support. This role involves processing orders, maintaining customer databases, and addressing inquiries efficiently in a fast-paced environment.

Responsibilities

• Manage all order-related activity for an assigned customer base including order processing, shipping schedule, invoicing, and post-delivery support.
• Track licenses, maintenance, and entitlements for each customer.
• Create and follow up on customer quotes as needed.
• Update and maintain customer account information databases.
• Be available to answer questions from customers or other departments.
• Work on software orders and complex resources for a set portfolio of customers.
• Participate in project teams as assigned.

Essential Skills

• 3+ years of strong customer service experience or an equivalent combination of education and experience.
• Management experience and great tenure.
• Strong communication, prioritization, and multi-tasking skills with high attention to detail.
• Ability to work in a fast-paced environment.
• Proficiency in using resources to research issues and handle complex customer inquiries.

Additional Skills & Qualifications

• Experience in processing orders, data entry, and using Excel.
• Complex customer resolution
• Management experience
• Skills in inbound troubleshooting, customer service, and help desk support.
• Experience in complex customer resolution.

Why Work Here?

Join our team and enjoy full benefits upon becoming a permanent employee, including profit sharing, 401k matching, fully paid healthcare for you and your dependents, PPO, vision, and dental coverage. We also offer annual merit increases to reward your hard work and dedication.

Work Environment

You will work in a corporate office environment with a team-oriented setting, primarily within cubicles. The team consists of 10 representatives and 1 lead. The work schedule is from 8:00 AM to 5:00 PM, Monday through Friday, and the dress code is business casual.

Job Type & Location

This is a Contract to Hire position based out of REDLANDS, California.

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