Revenue Cycle Management, Manager, Billing Operations
Walmart
Posted Saturday, December 20, 2025
Posting ID: 8261_R-2348598
San Bruno, CA
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Position Summary...
The Billing Manager - Marketplace Sellers is responsible for overseeing billing execution and dispute management for Walmart Connect marketplace sellers, ensuring invoices are accurate, timely, and compliant with established billing policies and contractual terms. This role plays a critical part in delivering a seamless billing experience for sellers while protecting recognized revenue and minimizing downstream disputes.
Reporting to the Senior Manager of Invoicing & Dispute Resolution, this role manages day-to-day billing workflows and serves as the primary escalation point for seller billing issues. In addition to owning the marketplace seller billing stream, the Billing Manager supports broader invoicing and dispute resolution initiatives across the team, contributing to operational consistency, process improvement, and cross-functional alignment.
What you'll do...
Billing Operations:
• Manage end-to-end billing workflows for marketplace sellers, ensuring accurate and timely invoice generation.
• Review and issue billing credits, and exceptions in accordance with approved billing policies and contract terms.
• Ensure billing rules and standard operating procedures are consistently applied across seller accounts.
• Partner with upstream teams to resolve data or system issues impacting seller billing & deduction accuracy Dispute Resolution:
• Serve as the primary owner for billing inquiries and disputes related to marketplace seller invoices.
• Investigate disputes by reviewing transaction data, billing rules to determine root cause and propose fixes
• Collaborate with Sales, Client Services, and internal stakeholders to align appropriate resolution paths.
• Issue billing adjustments or credit memos as needed, ensuring proper approvals, documentation, and revenue impact tracking.
• Communicate clearly and professionally with internal and external stakeholders throughout the dispute resolution process. Operational Support:
• Assist the Senior Manager with broader invoicing and dispute resolution functions across advertiser and agency billing streams.
• Provide backup support for non-marketplace billing workflows during peak periods or coverage needs.
• Share insights and best practices from marketplace seller billing to drive consistency and continuous improvement across the team. Process Improvements & metrics reporting:
• Identify recurring gaps and recommend process, policy, or system enhancements to reduce future disputes.
• Support automation and efficiency initiatives aimed at improving reducing manual effort.
• Ensure billing activities comply with internal controls, audit requirements, and SOX standards.
• Contribute to documentation, training materials, and standard operating procedures for billing workflows.
• Track and report on key billing and dispute metrics for marketplace sellers
Leadership Expectations:
• Live and model Walmart's values to foster our culture, support Walmart's commitment to communities, corporate responsibility, and sustainability, and maintain and promote the highest standards of integrity, ethics, and compliance.
• Demonstrate curiosity and a growth mindset, foster an environment that supports learning, innovation, and calculated risk-taking, exhibit resilience and positivity, and drive continuous improvements.
• Lead, coach, and develop a team of billing and dispute resolution analysts.
• Foster a culture of accountability, continuous improvement, and customer-centric problem solving.
• Drive alignment between upstream and downstream functions to strengthen end-to-end revenue integrity.
Skills & Qualifications:
• Bachelor's degree in Finance, Accounting, Business, or related field.
• 5+ years of experience in billing operations, revenue operations, or finance operations.
• Experience supporting marketplace, seller, or platform-based billing models strongly preferred.
• Strong understanding of billing workflows, dispute resolution, and internal control environments.
• Experience working with ERP or billing systems and data reporting tools.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills with the ability to explain billing concepts clearly.
• Ability to thrive in fast-moving, ambiguous growth environments
• Ability to collaborate with cross-functional teams such as Product, Engineering, Finance and Legal to identify requirements in tools, dashboards, and access to data to maximize performance and efficiency.
• Ability to earn trust across Walmart Enterprise. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
San Bruno, California US-08848: The annual salary range for this position is $104,000.00 - $202,000.00
Hoboken, New Jersey US-10279: The annual salary range for this position is $96,000.00 - $186,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Primary Location...
850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
The Billing Manager - Marketplace Sellers is responsible for overseeing billing execution and dispute management for Walmart Connect marketplace sellers, ensuring invoices are accurate, timely, and compliant with established billing policies and contractual terms. This role plays a critical part in delivering a seamless billing experience for sellers while protecting recognized revenue and minimizing downstream disputes.
Reporting to the Senior Manager of Invoicing & Dispute Resolution, this role manages day-to-day billing workflows and serves as the primary escalation point for seller billing issues. In addition to owning the marketplace seller billing stream, the Billing Manager supports broader invoicing and dispute resolution initiatives across the team, contributing to operational consistency, process improvement, and cross-functional alignment.
What you'll do...
Billing Operations:
• Manage end-to-end billing workflows for marketplace sellers, ensuring accurate and timely invoice generation.
• Review and issue billing credits, and exceptions in accordance with approved billing policies and contract terms.
• Ensure billing rules and standard operating procedures are consistently applied across seller accounts.
• Partner with upstream teams to resolve data or system issues impacting seller billing & deduction accuracy Dispute Resolution:
• Serve as the primary owner for billing inquiries and disputes related to marketplace seller invoices.
• Investigate disputes by reviewing transaction data, billing rules to determine root cause and propose fixes
• Collaborate with Sales, Client Services, and internal stakeholders to align appropriate resolution paths.
• Issue billing adjustments or credit memos as needed, ensuring proper approvals, documentation, and revenue impact tracking.
• Communicate clearly and professionally with internal and external stakeholders throughout the dispute resolution process. Operational Support:
• Assist the Senior Manager with broader invoicing and dispute resolution functions across advertiser and agency billing streams.
• Provide backup support for non-marketplace billing workflows during peak periods or coverage needs.
• Share insights and best practices from marketplace seller billing to drive consistency and continuous improvement across the team. Process Improvements & metrics reporting:
• Identify recurring gaps and recommend process, policy, or system enhancements to reduce future disputes.
• Support automation and efficiency initiatives aimed at improving reducing manual effort.
• Ensure billing activities comply with internal controls, audit requirements, and SOX standards.
• Contribute to documentation, training materials, and standard operating procedures for billing workflows.
• Track and report on key billing and dispute metrics for marketplace sellers
Leadership Expectations:
• Live and model Walmart's values to foster our culture, support Walmart's commitment to communities, corporate responsibility, and sustainability, and maintain and promote the highest standards of integrity, ethics, and compliance.
• Demonstrate curiosity and a growth mindset, foster an environment that supports learning, innovation, and calculated risk-taking, exhibit resilience and positivity, and drive continuous improvements.
• Lead, coach, and develop a team of billing and dispute resolution analysts.
• Foster a culture of accountability, continuous improvement, and customer-centric problem solving.
• Drive alignment between upstream and downstream functions to strengthen end-to-end revenue integrity.
Skills & Qualifications:
• Bachelor's degree in Finance, Accounting, Business, or related field.
• 5+ years of experience in billing operations, revenue operations, or finance operations.
• Experience supporting marketplace, seller, or platform-based billing models strongly preferred.
• Strong understanding of billing workflows, dispute resolution, and internal control environments.
• Experience working with ERP or billing systems and data reporting tools.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills with the ability to explain billing concepts clearly.
• Ability to thrive in fast-moving, ambiguous growth environments
• Ability to collaborate with cross-functional teams such as Product, Engineering, Finance and Legal to identify requirements in tools, dashboards, and access to data to maximize performance and efficiency.
• Ability to earn trust across Walmart Enterprise. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
San Bruno, California US-08848: The annual salary range for this position is $104,000.00 - $202,000.00
Hoboken, New Jersey US-10279: The annual salary range for this position is $96,000.00 - $186,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
ㅤ
ㅤ
ㅤ
ㅤ
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Primary Location...
850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
On-SiteCommunication
English Language
Sales
Operations
Auditing
Workflow Management
Leadership
Automation
Invoicing
Standard Operating Procedure
Curiosity
Accountability
Billing
Finance
Dashboard
Process Improvement
Innovation
Continuous Improvement Process
Billing Systems
Resilience
Accounting
Ethical Standards And Conduct
Problem Solving
Verbal Communication Skills
Client Services
Internal Controls
Data Reporting
Memos
Corporate Social Responsibility
Collaboration
Positivity
Product Engineering
Billing Inquiries
Growth Mindedness
Dispute Resolution
Transaction Data
Dispute Management
Revenue Operations
Risk Mindset
Time Off Management
