Customer Service Representative

Description

Customer service representative working in a call center environment

Handling inbound calls and some follow up calls

Answers calls and questions on prior authorization, general questions and some confidential information

Great customer service with high level attention to detail. Entering information accurately

Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity.

Utilize multiple systems and programs to track information and update communication with customers

Skills

PBM, Healthcare, customer service, medicare, call center, metrics, inbound, medical, doctor, physician, pharmacy

Top Skills Details

PBM, Healthcare, customer service, medicare, call center, metrics, inbound, medical, doctor, physician, pharmacy

Experience Level

Entry Level