Job Title: Patient Recruitment Associate

Job Description

As a Patient Recruitment Associate, you will screen potential study participants using a telescreen questionnaire to determine their suitability for clinical trials. You will be responsible for accurately reviewing, entering, and editing patient information in the CTMS system. Scheduling patient appointments in the CTMS system is part of your duties, ensuring entries are accurate and up to date. You will attend all study-related training and develop a thorough working knowledge of the study protocol. Your role involves achieving daily recruitment targets, including making daily calls, completing pre-screens, contacting leads in a timely manner, and scheduling screenings/PIV. You will identify suitable study opportunities for interested volunteers based on your knowledge of clinical trials and neighboring locations. Effective communication of the importance of research participation and relevant study details to volunteers is crucial. You will provide an exceptional patient experience by building positive rapport and consistent follow-up while striving to meet personal and team targets.

Responsibilities

• Screen potential study participants using a telescreen questionnaire.
• Accurately review, enter, and edit patient information in the CTMS system.
• Schedule patient appointments in the CTMS system, ensuring entries are accurate and up to date.
• Attend all study-related training and ensure a working knowledge of the study protocol.
• Achieve daily recruitment targets, including daily calls made, pre-screens completed, leads contacted in a timely manner, and screenings/PIV scheduled.
• Identify suitable study opportunities for interested volunteers.
• Communicate the importance of research participation and relevant study details to volunteers.
• Provide an exceptional patient experience by building positive rapport and consistent follow-up.
• Maintain strict confidentiality in all forms, including electronically, written, and verbal.
• Deliver high-quality, accurate work, ensuring all administration is filed accordingly.
• Organize your workload to ensure effective delivery of delegated tasks and projects.
• This role involves shift and weekend work.

Essential Skills

• Experience in patient recruitment and clinical research.
• Must have held a Patient Recruitment Associate/Assistant/Specialist job title in the last 1-2 years.
• Proven skills in sales, call center, and customer service.

Additional Skills & Qualifications

• Excellent written and verbal communication skills.
• Experience in marketing or sales is considered an asset.
• Ability to think creatively for out-of-the-box ideas on marketing and research promotion.
• Ability to speak multiple languages is considered an asset.
• Excellent interpersonal skills and telephone manner.
• Proactive, flexible, and able to multi-task.
• Good organizational skills with attention to detail.
• Able to work under pressure and tight deadlines.
• Self-motivated.
• Basic understanding of medical terminology is helpful but not essential.

Work Environment

The position is fully remote