Manager, IT Customer Support Services
TEKsystems
Posted Thursday, July 10, 2025
Posting ID: JP-005403153
Exciting opportunity at one of our long-standing customers. Our customer would prefer a contract to hire for this opportunity, but there is a slight chance it could be a direct placement.
Location
This is a hybrid role, majority of the time will be spent onsite in San Diego, CA.
Job Summary
We are seeking a dynamic and experienced IT Customer Support Services Manager to lead our End User Services (EUS) team. Reporting to the CTO, this role oversees the delivery, support, and continuous improvement of software and hardware services for end-user devices. The manager will ensure compliance with HIPAA and security standards while driving operational excellence and team development.
Key Responsibilities
- Lead and manage EUS operations, including service delivery, technical support, and device lifecycle management.
- Oversee workstation imaging, patch management, and asset inventory.
- Direct programs such as Windows 11 migration, Secure Messaging, BYOD/MDM.
- Hire, evaluate, and develop team members (FTEs and Contractors); manage performance and resolve conflicts.
- Ensure compliance with HIPAA and internal security policies.
- Collaborate with stakeholders across departments and vendors to deliver high-quality IT support.
Required Qualifications
- Bachelor’s degree in a related field.
- Minimum 5 years of experience in a similar IT management role.
- Proven experience managing technical teams and IT operations.
- Strong understanding of hospital systems and compliance (HIPAA, security).
Preferred Qualifications
- Master’s degree in a related field.
- 10+ years of experience in IT or healthcare IT environments.
- Experience with CMDB, license management, and IT inventory systems.
Skills & Competencies
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to manage multiple priorities in a high-pressure environment.
- Demonstrated leadership in team development and conflict resolution.
- Strategic thinking and business acumen.
Hybrid