Job Title: Software Developer

Job Description

The ideal candidate will have extensive experience in ServiceNow, a deep understanding of ITIL processes, and the ability to architect scalable, robust applications aligned with business goals. As an experienced Developer, you will join in the development and support of our ServiceNow platform as well as custom applications developed in the low code, Java-based application platform. You will help realize a transformation strategy for the business applications and development platforms across the enterprise. You will lead the transition from a largely on-prem traditional application environment to a modern cloud-forward environment. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Responsibilities

• Develop and customize ServiceNow applications and modules, including ITSM, CMDB, HRSD, and other platform capabilities.
• Design and implement complex workflows, business rules, client scripts, UI policies, and UI actions.
• Create and manage ServiceNow integrations with third-party applications and systems using REST, SOAP, and other APIs.
• Deliver solutions via Agile Scrum SDLC.
• Deduce and document epics and user stories from customer needs.
• Learn and support web and mobile application development using the low code platform.
• Perform day-to-day administration of the ServiceNow platform, including user management, security configurations, and system upgrades.
• Monitor system performance and troubleshoot issues to ensure optimal performance and reliability.
• Work closely with stakeholders, including business analysts, project managers, and end-users, to gather requirements and translate them into technical solutions.
• Provide technical guidance and mentorship to junior developers and team members.
• Conduct thorough testing and validation of developed solutions to ensure they meet requirements and are free of defects.
• Develop and maintain documentation for developed solutions, including technical specifications and user guides.
• Stay current with application development best practices, platform updates, and industry trends.
• Identify opportunities for process improvement and automation.

Essential Skills

• Extensive experience in ServiceNow Development and Configuration.
• Proficiency in JavaScript, API web services, UX/UI, REST API, and HTML.
• Ability to design and develop scalable, robust applications.

Additional Skills & Qualifications

• Understanding of ITIL processes.
• Experience in Agile Scrum SDLC.
• Capability to lead a transition to a cloud-forward environment.