Healthcare Inside Sales Representative

Job Description

• Qualify outbound leads via phone and email to determine service eligibility and interest.
• Provide timely and professional support throughout the sales cycle, answering questions and addressing concerns from prospects, families, and referral sources.
• Follow up consistently with leads and prospects to nurture relationships and guide them toward enrollment.
• Build strong, empathetic relationships with prospective clients to understand their home health needs, goals, and concerns.
• Communicate the value of the agency’s services, clearly explaining how they stand out from other providers and platforms.
• Work with Intake team, ensuring clarity and accuracy in all documentations
• Ensure a smooth transfer from sales to service delivery, facilitating a positive transition for new client

Qualifications

2+ years in inside sales, intake coordination, or customer service (preferably in home health or healthcare services)

Excellent written and verbal communication skills

Strong interpersonal and relationship-building abilities

Organized, detail-oriented, and able to manage multiple leads at once

Familiarity with CRM systems and healthcare documentation preferred

Bilingual a plus (e.g., Spanish/English)

Proficiency in Microsoft Word and Microsoft Excel