Skip to main content
CareerCircle Home
Log in
Join
Search for and find Remote Customer Service Representative jobs and TEKsystems jobs at CareerCircle.com
TEKsystems jobs, learn more at CareerCircle.com

Remote Customer Service Representative

TEKsystems

Posted Wednesday, July 16, 2025

Posting ID: JP-005416570

San Francisco, CA
Share:
FacebookTwitterLinkedin

The Customer Service Representative is on the front line in helping our organization deliver on its Core Values. First and foremost, the CSR will consistently deliver the BEST Customer Service. The CSR provides our customers with timely, accurate, and customer-focused benefit and claim information for all the products administered by our program. Duties include providing call center callers with timely, accurate, and customer-focused claim information, solicit information needed to perfect the claim, consistently deliver a superior level of customer service, document the claim system, work with the STD, SDI, AM, LTD, Life and AD&D products, and perform well in a remote call center team environment.


Required Skills & Abilities:

  • 1-2 + years of related call center or office-based customer service experience
  • In lieu of related experience, Bachelor's degree is also accepted.
  • Must have strong people skills and carry a strong phone presence over the phone.
  • Prior experience in insurance, benefits/claims, or financial services is a plus.
  • Proven work tenure from previous work experience.
  • Must have a high school diploma or GED.
  • Proficiency in MS Office applications (especially word processing, and database/spreadsheet) required. 

Key Accountabilities:

  • Provide various external and internal callers with timely, accurate, and customer-focused disability and/or life and/or leave claim information. Solicit information from various sources needed to appropriately document new claim submissions, ongoing claims, other applicable situations, etc.
  • Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user. Issue timely and accurate claim acknowledgement correspondence. Process incoming documents with high coding integrity and distribute immediately.
  • Remain fully compliant with operational standards. Meet or exceed call center operational metrics.
  • Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Take appropriate actions to earn the caller's trust.
  • Anticipate customer needs and take action.
  • Work as a team to support one another through flexibility, collaboration, creating a positive work environment, consistently maintain professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence.

Details:

  • 100% remote | Equipment Provided. 
  • Applicants must provide the internet and a quiet workspace.
  • Schedule: Monday to Friday | 7:00am - 3:30pm PST or 8:00am - 4:30pm PST (45 minute lunch, 38.5 hours per week)
  • Pay: $18 - $20/hr. based on related experience or education
  • Pay cycle – Weekly | Medical, Dental & Vision Benefits offered.
Compensation:$20

Contact Information

Email: pwitham@teksystems.com

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Remote
Customer Service
Empathy
Professionalism
Call Center Experience
Spreadsheets
Word Processing
Financial Services

Blog