Account Manager

Account Manager
Position Profile:
The Account Manager (AM) is responsible for solving critical business challenges and cultivating new and expanded customer relationships. This role focuses on understanding the customer's environment and aligning Ricoh solutions to their mission-critical goals through strategic engagement with decision-makers and influencers.
Key Responsibilities

• Drive business development by identifying and generating new sales opportunities.
• Build relationships with decision-makers and influencers to expand Ricoh's market share within new and existing accounts.
• Uncover and solve customer challenges through research and consultative questioning.
• Focus on customer buying behaviors and needs rather than predefined products or services.
• Communicate Ricoh's value through storytelling and solution alignment.
• Explain how buying decisions impact the customer's financial position.
• Deliver compelling presentations both in-person and virtually.

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum of 3 years of business development experience.
• Preferred experience in IT and/or software services.
• Understanding of document workflow solutions and processes is a plus.
• Foundational knowledge of P&L components.
• Strong research and analytical skills to support strategic conversations.
• Proven ability to manage multiple accounts with attention to detail.

Knowledge, Skills & Abilities

• Strong collaboration and influence-building skills.
• Understanding of solution design processes.
• Thought leadership in customer engagement.
• Excellent verbal and written communication.
• Ability to build and maintain professional relationships.
• Familiarity with Ricoh's offerings and ability to stay current.
• Strategic thinking to expand core services across customer enterprises.
• High learning agility and ability to navigate customer approval processes.

Working Conditions

• Office environment with standard lighting, ventilation, and noise levels.
• Work involves interpreting and applying complex information.
• Primarily sedentary with occasional walking, standing, and light lifting (under 10 lbs).
• Moderate dexterity required (e.g., keyboard use, hand-eye coordination).
• Approximately 20% travel, including overnight trips.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.