Customer Service Representative ( Vietnamese)

Job Description: Patient Access / Call Center Representative (Vietnamese)

Position Summary

The Patient Access Representative serves as the first point of contact for patients, providers, and partners. This role is responsible for delivering exceptional customer service, efficiently managing a high volume of incoming calls, and ensuring accurate appointment scheduling and communication within the electronic medical record (EMR).

Key Responsibilities

• Answer and manage 60–80 incoming calls per day from patients, vendors, insurance companies, and other medical facilities.
• Provide excellent customer service by professionally greeting callers, actively listening, accurately assisting with requests, and ensuring proper call closure.
• Schedule, reschedule, edit, and cancel patient appointments via telephone, SMS, and the Patient Portal in accordance with clinic protocols.
• Screen, triage, and route patient calls to appropriate departments to ensure timely and effective resolution.
• Ensure accurate patient registration, appointment scheduling, and follow-up appointment coordination within the EMR.
• Take clear, concise, and accurate messages using internal communication templates.
• Respond to patient inquiries with empathy and professionalism while adhering to established workflows and guidelines.
• Maintain effective communication and strong working relationships across departments to support patient care.
• Demonstrate working knowledge of SY Health programs, services, and policies.
• Meet or exceed departmental productivity and quality assurance standards.
• Perform additional duties as assigned.

Qualifications & Skills

• Strong verbal communication and active listening skills
• Ability to multitask and remain composed in a fast-paced, high-call-volume environment
• Customer-focused mindset with a commitment to patient satisfaction
• Attention to detail and accuracy in documentation
• Experience with EMR systems and scheduling software preferred
• Ability to work collaboratively across departments
• Vietnamese Speaker

#PriorityWest

This is a Contract to Hire position based out of San Ysidro, CA 92173.

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in San Ysidro,CA 92173.

This position is anticipated to close on Feb 21, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.