End Point Specialist

Description

This person will be the sole IT Support person, supporting about 350 users.

Work hours – 7 am to 3:30 pm with 30 minutes unpaid lunch

On-call requirements – we need them to be available to help in case of Severe and Major incidents

Role Overview

The Onsite IT Endpoint Specialist will provide hands-on technical support in a Windows 10/11 environment across approximately 1200 devices including laptops and PCs, Zebra printers, label printers, copiers, handheld and wireless scanners, network switches, UPS, tablets, and 3D printers at the site.

The role is going to act as the bridge between IT and the site teams in automation projects assigned by the IT leadership team. The role requires strong troubleshooting and technical problem-solving skills, customer service, internal customer and stakeholder management, sense of urgency and responsiveness, communication, prioritization and time-management, continuous improvement mindset, and the ability to work independently in a fast-paced 24/7 hours manufacturing setting.

Need to have strong customer service and communication skills and willing to be aggressive and push forward with less direction. Network understanding is a plus.

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Key Responsibilities

Daily activities

• Support laptops and PCs, Zebra printers, label printers, copiers, handheld and wireless scanners, network switches, UPS, tablets, and 3D printers at the site.

• Troubleshoot and resolve hardware issues on Windows 10/11 machines

• Perform device refreshes including imaging, deployment, and migration

• Use MCM for imaging and client management

• Maintain and support Active Directory environments

• Provide support for Apple iPads and Teams AV equipment (Poly Studio X30/X50, Teams phones). Use JAMF

• OT and IT servers and jump boxes support

• Order and coordinate installation of TVs and PCs for dashboards

• Lead IT part of badge reader, camera system, and security systems at the site

• Initiate CAPEX approval process and submit PO to vendors

• Major and severe incident management – respond immediately and communicate as needed with the caller, Service Desk, and key stakeholders. Follow up till full resolution.

• Escalations - Respond quickly and all escalations and communicate as needed with the caller, Service Desk, and key stakeholders. Follow up till full resolution.

• Involvement and communication - Actively participate in site project meetings, shift handover meetings, accountability meetings

• Service Desk incident management – on-time entry of tickets to Service Now and closure of tickets in line with targets

• Automation projects - Get actively involved in site data and mechanical automation projects

• Kaizen projects - Participate in site`s major Kaizen events

Proactive maintenance activities

• Run predictive and preventive maintenance to the laptops and PCs, Zebra printers, label printers, copiers, handheld and wireless scanners, network switches, UPS, tablets, and 3D printers at the site

• Regular patching and Corporate IT Maintenance activities - Plan for and coordinate in advance with the site

Tulip System Support

• Image PCs for dashboards and install Tulip software

• Order and mount iPads for Tulip use

• Serve as main contact with Tulip support for connectivity issues

• Support and troubleshoot Tulip-related iPad issues

• Update Tulip dashboards when data changes (e.g., run rates)

• Write new Tulip apps using low-code/no-code tools (training required)

Key Technical Metrics

• Quarterly Customer Satisfaction Survey results

• SLA (Service Level Agreement) breaches

• Number of Infosecurity breaches

• Number of severe and major incidents

• Responsiveness to escalations

• Number of incidents captured

• Mean time to close tickets on Service Now

• Aging of tickets

• Active participation in key projects

• Active involvement in automation projects

• Kaizen involvement at the sites

Soft Skills

• Strong troubleshooting and technical problem-solving skills,

• Experienced in internal customer and stakeholder management,

• A high sense of urgency and responsiveness to respond to severe and major incidents and escalation in a timely manner

• Strong communication, prioritization and time-management skills

• A continuous improvement mindset

• Ability to work independently in a fast-paced 24/7 hours manufacturing setting

• Strong organizational skills and ability to close support tickets independently

• Experience in manufacturing or plant floor environments

• Good understanding of automation systems

• Ability to work with minimal supervision and proactively solve problems

• Excellent communication and customer service skills

• Internal Customer Management – openness to listen, understand, troubleshoot, and resolve issues at the site

• Adhere to and enforce use of Corporate Standards and Policies

Technical Experience

1. Operating Systems

• Windows 10/11: Deep familiarity is essential.

• macOS and Linux: Useful for mixed environments.

2. Endpoint Management & Monitoring

• Microsoft Endpoint Configuration Manager (SCCM) and Intune: For imaging, deployment, and compliance.

• Mobile Device Management (MDM): Managing iPads, smartphones, and tablets.

3. Cloud Platforms

• Microsoft Azure and Amazon Web Services (AWS): Especially for hybrid or cloud-first environments.

4. Virtualization Technologies

• VMware and Hyper-V: For managing virtual desktops and servers.

5. Networking

• TCP/IP, DNS, DHCP, and general network troubleshooting: Critical for endpoint connectivity.

6. Security Platforms

• Endpoint security tools: Antivirus, firewalls, and encryption solutions.

• Data backup and recovery platforms: For endpoint resilience.

7. Automation & Scripting

• PowerShell and Python: For automating tasks and configurations.

8. Application Deployment

• Application packaging and deployment tools: For software rollouts and updates.

9. Collaboration & Productivity Suites

• Microsoft 365 (O365): Including Teams, Outlook, and SharePoint.

10. IT Service Management

• ITIL-based platforms: Understanding service delivery, incident, and change management processes.

Job Type & Location

This is a Contract to Hire position based out of Santa Ana, CA.

The pay range for this position is $30.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Santa Ana,CA.

This position is anticipated to close on Dec 27, 2025.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.