Account Manager

Account Manager Overview

Able to reside in the North Bay Area

The Account Manager (AM) is responsible for solving critical business challenges and cultivating both new and existing customer relationships. This role focuses on understanding the customer's environment and aligning Ricoh solutions with their mission-critical goals through strategic engagement with decision-makers and influencers.

Key Responsibilities

Business Development

• Identify and pursue new sales opportunities within existing and prospective accounts.
• Build strong relationships with decision-makers and influencers to expand Ricoh's market share.
• Uncover and address critical business challenges through research and strategic questioning.
• Focus on understanding customer buying behaviors and needs rather than promoting predefined products or services.

Customer Engagement

• Communicate effectively and professionally across all channels.
• Use storytelling to highlight Ricoh's ability to transform digital environments and uncover aligned opportunities.
• Explain the financial impact of customer purchasing decisions.
• Deliver compelling presentations both in person and virtually.

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum of 3 years of business development experience.
• Experience in IT and/or software services preferred.
• Familiarity with document workflow solutions and processes is a plus.
• Foundational understanding of P&L components.
• Strong research and analytical skills to support strategic customer conversations.
• Proven ability to manage multiple accounts with attention to detail.

Knowledge, Skills, and Abilities

• Demonstrated success in collaborative influence-building.
• Solid understanding of solution design processes.
• Ability to bring thought leadership to customer engagements.
• Excellent verbal and written communication skills.
• Strong relationship-building skills with stakeholders.
• Up-to-date knowledge of Ricoh's offerings.
• Ability to assess customer environments and develop strategies to expand Ricoh's services.
• High learning agility and adaptability.
• Skilled in navigating customer approval processes and building internal advocates.

Working Conditions & Physical Demands

• Primarily office-based with standard lighting, ventilation, and noise levels.
• Requires the ability to interpret and apply complex information and data.
• Minimal physical effort; mostly sedentary with occasional walking, standing, and light lifting (under 10 lbs).
• Moderate dexterity required for tasks such as typing and using office tools.
• Travel required approximately 20%, including potential overnight trips.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.