Medical Scheduler

Medical Scheduler – Neuroscience Department

Location: 100% onsite in Sanford, CA

Schedule: Monday–Friday, 8:30 AM – 5:00 PM (Includes two 15-minute breaks and one 30-minute lunch)

Pay: based on years of experience working in a healthcare call center role

About the Role

We are seeking a Patient Access Representative to join the Neuroscience department, supporting a high-volume call center environment. This role is essential in ensuring timely patient communication, referral management, and appointment coordination. You’ll be working alongside a collaborative team of New Patient Coordinators and Patient Administrative Specialists.

Key Responsibilities

• Handle high-volume inbound calls, provide general information, assist with scheduling, and respond to inquiries.
• Review, approve, and follow up on referral statuses with patients and providers.
• Coordinate appointments across departments including imaging and specialty care.
• Direct patients to appropriate clinical resources based on needs.
• Confirm upcoming appointments and ensure all necessary documentation is in place.

Top Skills Required

• Healthcare experience: 2–4 years (required)
• Call center experience: Comfortable handling 80–100 calls daily
• Referrals & Authorizations: Familiarity with processes and documentation
• EPIC experience: Preferred but not required

Additional Qualifications

• Strong interpersonal and communication skills to provide compassionate and professional support.
• Ability to manage multiple systems and high call volumes efficiently.
• Accuracy in handling patient data and logistics.
• Experience with EHR systems (e.g., Epic), Microsoft Office Suite (Outlook, Excel, Word).
• Ability to resolve scheduling and insurance issues independently.
• Comfortable working in a fast-paced, team-oriented clinical environment.

Why Join Us?

• Opportunity to work with a highly respected healthcare organization in Northern California.
• Make a direct impact on patient care and experience.
• Join a department that values teamwork, compassion, and excellence.

Business Need

This position provides coverage for a leave of absence. Timely patient response is critical, and this role ensures continuity of care and communication.