IT Client Service Analyst

Description

• Sr. Analyst/Lead of TVP Operations is a member of TV Production support team.

Responsibilities:

• Own high priority and complex workplace issues through resolution; Share results with team lead, Manager, Client Service (CS) Director. Escalate issues to Tech Leader

• Provide end user workplace support including issue resolution, upgrades/patches, new software installations and general Q&A across PC, Mac, Smartphones, Tablets, BlackBerry and Peripherals.

• Must be proficient in Mac OS X and Mac OS X Server administration, Unix Command Line, VMware,

• Microsoft Windows, Microsoft Office, Final Draft, Final Cut Studio, QuickTime, Adobe

Creative Suite

• Must be willing to work overtime, nights, holidays, and weekends, often with short notice.

• Must be self-sufficient and proactive. Ability to multi-task and prioritize assignments under high pressure in a fast-paced, deadline driven environment. Ability to work within a team environment.

• Escalate high priority and complex issues exceeding a timeframe of 1-hour of diagnosis time and 1-hour of troubleshooting, escalate to technical lead and/or CS Manager (AND act as liaison between client and Subject Matter Expert until ticket is closed).

• Install new workplace devices for end users including PC, Mac, Peripherals, smartphones, and tablets, etc. PC refresh vs. New Hires.

• Brainstorm workplace solutions where standard offerings are not available and collaborate with technical lead to create a proposal

• Conduct PC refresh pre-site surveys to identify requirements for any hardware or software procurement

• Assist with small office moves; primarily computer disconnect/reconnect. Discuss and prioritize office moves with CS Manager.

• Assist with troubleshooting by partnering with other IT teams across the organization (Business Technology, Infrastructure, etc).

• Study new workplace technologies and attend/recommend training where needed (with CS Manager). Reference training plan.

• Provide feedback from end users to their Client Services Manager

• Manage Business Aligned Client Services Team including Technical Lead, Coordinator, and Analysts

• Maintain solid business relationships:

• Communicate and provide bi-weekly updates, regarding overall health of client services support along with status of planned infrastructure changes, which affect the end user experience.

• Continue to gather opportunities for improvement and attend business departmental staff meetings to provide updates

• Identify, document, and maintain list of department leaders & key business contacts

• Seek out and communicate upgrades impacting the workplace

• Includes workplace related changes through workplace technology team (HW/SW upgrades), security team (PC patches), enterprise services team (email/identity mgmt.)

Experience Level

Intermediate Level

This is a Contract to Hire position based out of West Hollywood, CA.

The pay range for this position is $25.00 - $37.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in West Hollywood,CA.

This position is anticipated to close on Dec 27, 2025.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.