Order Management Specialist

Location: Loveland, CO, 80538 (On-site)

Pay Rate: $22/hour (paid weekly)

Schedule: Full-time, 40 hours/week within hours of operation

Hours of Operation: Monday-Friday, 6:00 AM - 6:00 PM MST

Start Date: Monday, July 21st, 2025

Job Description

Join our dynamic team as an Order Management Specialist and become the first point of contact for our valued customers. In this role, you'll ensure a seamless customer experience while supporting our growing business through efficient order processing and exceptional customer service.

Primary Responsibilities

Order Processing & Management

• Process customer orders through multiple channels (phone, email, online)
• Provide prompt and accurate responses to order and tracking inquiries
• Check and release various order holds to ensure smooth processing and delivery
• Input customer orders and transactions into company databases with precision

Customer Support Excellence

• Support customers via telephone, online chat, and email
• Assist with order entry and provide real-time status updates
• Answer pre-sale specification queries and product information requests
• Provide accurate information on pricing, shipping, product availability, and terms

Sales Support

• Identify potential sales opportunities during customer interactions
• Enter qualified leads into system for sales team follow-up
• Contribute to revenue growth through proactive customer engagement

Training & Development

Comprehensive Onboarding Program:

• 6-day initial classroom training covering systems, policies, and order processing
• 6-8 weeks of email-focused training for system familiarity
• Additional phone support training after initial period
• Ongoing coaching and development opportunities

Growth Opportunities:

• Advancement within Customer Service department (up to $30/hour)
• Cross-department opportunities in Technology, Marketing, Credit, and more
• Clear path from contract to permanent employment

Required Qualifications

• 1-2+ years of recent customer service experience
• High school diploma or GED (verification required)
• Proficient in Microsoft Office Suite, Excel, and Outlook
• Strong critical thinking and multitasking abilities
• Ability to thrive in a fast-paced environment
• Coachable attitude and willingness to learn

Preferred Qualifications

• Bachelor's or Associate's degree
• Experience with Salesforce and Oracle systems
• Bilingual capabilities (Spanish or French)
• Gaming or computer hobbyist experience
• Technical retail experience (Best Buy Geek Squad or similar)

What We Offer

• Competitive hourly rate with clear advancement opportunities
• Comprehensive training program
• Stable, full-time schedule
• Contract-to-hire opportunity for the right candidate
• Professional development and cross-departmental growth potential

Ready to Apply?

If you're passionate about delivering exceptional customer service and want to join a team that values growth and development, we'd love to hear from you. This is an excellent opportunity to build a career with a stable, growing company while making a meaningful impact on customer satisfaction.

This position requires on-site work at our Loveland, Colorado facility. Most new hires will be assigned to later shifts within our operating hours.

Thank you for considering this opportunity! Please apply directly with an updated resume. Upon review of your application, you may receive a phone call from a TEKsystems Recruiter to discuss the next steps in our hiring process.