Customer Care Associate - Remote

A National Energy Company is interested in hiring Customer Service Representatives to their team in a fully remote capacity. These positions are looking for candidates with experience in Call Center Environments.

This position is Fully Remote for candidates living in New Jersey!

Description

• Answer incoming customer telephone calls and log all calls
• Work across multiple programs and phone lines and ability to transfer calls
• Promote participation in energy efficiency programs that the customer may qualify for
• Address and resolve customer inquiries, regarding products, services, billing, etc.
• Establish and maintain positive working relationships with customers by ensuring a high level of customer service
• Address and resolve customer complaints and make recommendations
• Make outgoing calls to customers for scheduling appointments, taking surveys, and promoting a program offering to a qualifying customer
• Follow-up on customer calls not immediately resolved
• More duties as assigned

Skills & Qualifications

• High School diploma or equivalent
• 1-2 years of previous customer service experience