Project Manager – Customer Service

Location: Enfield, CT

Schedule: On-site | Monday–Friday | 8:00 AM–5:00 PM

Position Overview

The Customer Service Project Manager is responsible for planning, coordinating, and executing customer service–focused projects across the organization. This includes system enhancements, process improvements, operational initiatives, and integration activities related to acquisitions. The role ensures that all projects are delivered on time, within scope, and aligned with customer service operational needs. Serving as the primary coordination point for Customer Service projects, this position partners closely with CS leadership, IT, Operations, and external stakeholders.

Key Responsibilities

Project Planning & Execution

• Manage projects related to customer service systems, tools, workflows, and operational improvements.
• Develop and maintain project plans, timelines, milestones, and deliverables.
• Track project status, risks, issues, and dependencies, escalating as necessary.
• Support user acceptance testing (UAT) and maintain detailed logs of defects, enhancements, and progress updates.

Acquisition & Transition Support

• Coordinate customer service activities for acquisitions, system transitions, and service expansions.
• Ensure alignment of systems, training, workflows, and readiness activities for go-live.
• Document transition plans, risks, action items, and post-implementation follow-up tasks.

Cross-Functional Collaboration

• Serve as the primary point of contact for customer service project coordination across departments.
• Facilitate project meetings, status updates, and stakeholder communications.
• Align customer service requirements with technical solutions and operational execution.
• Maintain comprehensive project documentation and status reporting.

Continuous Improvement

• Participate in post-implementation reviews and recommend process or system enhancements.
• Ensure all project outcomes align with business objectives and customer service standards.

Essential Skills

• Strong project management and organizational abilities.
• Proven capability to manage multiple projects simultaneously.
• Excellent communication and stakeholder coordination skills.
• Strong problem-solving, risk management, and critical-thinking abilities.
• Ability to thrive in a fast-paced, evolving environment.

Education & Experience

• High school diploma or equivalent required.
• 2–4 years of experience in project coordination or project management.
• Experience supporting systems, operations, or contact center–related initiatives.
• Familiarity with project management tools and methodologies.

Work Environment

This is a fully on-site role based in Enfield, CT. The position offers the opportunity to join a growing organization with strong long-term career potential.

This is a Permanent position based out of Enfield, CT.

The pay range for this position is $54080.00 - $66560.00/yr.

Company benefits will be provided to candidates once an offer is extended.

This is a fully onsite position in Enfield,CT.

This position is anticipated to close on Mar 2, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.