Help Desk Support

Description

IT Support Technician with a strong passion for technology, a problem-solving mindset, and a desire to grow in the IT field. This is an excellent opportunity for someone early in their career—either straight entry or with 1–2 years of hands-on experience—who wants to gain exposure across different industries and environments including shipping, healthcare, and funeral services.

We’re looking for someone who is comfortable with both remote and on-site support, has solid communication skills, and enjoys working directly with clients in a fast-paced, collaborative environment.

Key Responsibilities

• Provide remote technical support (~60%) via phone and ticketing system (Halo)

• Deliver on-site hands-on support (~40%) across client locations in Connecticut and NYC

• Troubleshoot and resolve hardware, software, and network issues (primarily Windows-based)

• Triage alerts and technical issues related to Outlook, printers, and user devices

• Maintain accurate records of issues and resolutions in the ticketing system

• Assist with cloud-based tools and services, primarily Microsoft 365

• Participate in ongoing improvement efforts related to automation and security

• Collaborate with a team of engineers and contribute to a strong, friendly team culture

Skills

Help desk support, Help desk, IT Support, Windows 10, Windows, Service desk

Top Skills Details

Help desk support,Help desk,IT Support,Windows 10,Windows,Service desk

Additional Skills & Qualifications

What We’re Looking For

• Passion for technology and self-driven to learn (home lab, side projects, tinkering encouraged!)

• Strong communication and interpersonal skills

• Basic proficiency with PowerShell is a plus

• Exposure to Microsoft 365 ecosystem (Exchange Online, OneDrive, Teams, etc.)

• Understanding of basic networking, Windows OS (90%), and light Linux (5%)

• A valid driver’s license and willingness to travel 1–2 days per week to client sites

• Flexible and adaptable with time and tasks; work hours generally between 7–4 or 8–5

• Prior exposure to ticketing systems (e.g., Halo) is helpful but not required

• Interest in security, scripting, or automation is a strong plus

• Associate’s or Bachelor’s degree in IT, Computer Science, or related field preferred

Experience Level

Entry Level