Desktop Support Technician

Job Title: Desktop Support Technician

Client: Fortune 100 Technology Solutions Company

Location: Onsite in Shelton, CT

Contract Length: Long-term contract with potential for extension or conversion

Overview:

We’re seeking a versatile and experienced Desktop Support Technician to serve as the sole onsite IT support resource at our Shelton, CT location. This role is ideal for someone who thrives in a dynamic, enterprise environment and is eager to work with the latest technology.

Key Responsibilities:

• Provide second-level support for workstation deployment (Windows 11 and macOS)
• Troubleshoot and escalate application issues; deploy new hire systems and QA builds
• Manage mobile devices and tablets using MDM tools (Intune/Autopilot experience preferred)
• Support and maintain A/V equipment, printers, network connectivity, and general IT peripherals
• Handle ServiceNow ticketing and documentation processes
• Deliver onsite and remote technical assistance to users, including senior leaders
• Assist with onboarding, hardware refresh projects, and security initiatives
• Occasionally support after-hours deployments and events

Required Qualifications:

• 2+ years' experience in a technical support or IT service role
• Comfortable working independently and supporting up to 200 end users
• Strong communication and problem-solving skills
• Hands-on experience with Windows and macOS, hardware/software installs, workstation migrations
• Experience with ticketing systems (preferably ServiceNow)
• Able to lift up to 50 lbs if needed

Nice-to-Haves:

• Associate or Bachelor’s degree in IT or related field
• Industry certifications (CompTIA A+, Apple Certified Support Professional, ITIL v4, etc.)
• Previous experience supporting enterprise environments

Work Environment:

• Onsite in Shelton, CT
• Standard business hours (8AM–5PM)
• Environment is 80% Windows / 20% macOS
• Minimal after-hours support
• Initial training provided by a senior technician onsite for your first week

Why Join Us?

• Opportunity to gain hands-on experience with cutting-edge tools like Windows 11 and Intune
• Work under a flexible, supportive manager in a collaborative, high-impact role
• Be part of a Fortune 100 company with a potential path toward full-time hire and remote flexibility
• Access to enterprise-level projects that grow your skills and visibility