Medical Phone Intake Representative

We are seeking a highly organized and compassionate Medical Phone Operator to join our clinical team. As the first point of contact for patients, you will play a vital role in ensuring a smooth and welcoming experience. This position requires excellent communication skills, attention to detail, and the ability to manage multiple administrative tasks in a fast-paced healthcare environment.

Qualifications:

• 1+ year of recent medical office administrative experience required.
• Will consider any applicants that have experience with scheduling in a medical environment.
• Will also consider any candidates with scheduling call center experience.
• Qualified applicants must have the ability to communicate effectively with facility staff. A successful candidate will be a self-directed multitasker.
• Previous EMR system experience preferred

Key Responsibilities:

• Answer incoming calls promptly and professionally, serving as the first point of contact for patients.
• Obtain and accurately document patient demographics, insurance details, and referral information in the EHR.
• Identify and record the reason for each call (e.g., new patient intake, referral, insurance verification, appointment scheduling).
• Schedule consultations, diagnostic tests, and follow-up appointments according to practice protocols and physician availability.
• Ensure new patients are scheduled within an appropriate timeframe 
• Reschedule missed appointments in compliance with practice guidelines.
• Confirm upcoming appointments and provide patients with any required instructions.

Details:

• Pay: $20 - $22/hr. based on related experience
• Pay Cycle – Weekly | Medical, Dental & Vision Benefits offered.
• Schedule: Monday – Thursday | 8:30am – 5:00pm | Fridays 8:00am - 4:30pm (40 hours per week)
• This role is an in-office position and requires employees to work onsite 5 days a week in Wallingford, CT

Job Type & Location

This is a Contract to Hire position based out of Wallingford, CT.

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Wallingford,CT.

This position is anticipated to close on Feb 20, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.