Actalent is Hiring a Team of Pharmacy Technicians!!

Job Description

We are seeking dedicated Registered Pharmacy Technicians to join our call-center team. In this role, you will handle a significant volume of inbound phone calls and perform essential tasks related to patient prescriptions. You will be responsible for receiving, reviewing, and verifying patients’ prescriptions, as well as preparing and scanning documents, verifying patient data, and entering prescription orders into the pharmacy data system.

Responsibilities

• Verify HIPAA information and maintain confidentiality when speaking to patients and providers.
• Engage in active listening with callers, confirming or clarifying information and diffusing upset patients or providers as needed.
• Work closely with pharmacists and pharmacy teams to ensure patient and provider needs are met in a timely fashion.
• Coordinate with call center Hub programs as applicable.
• Coordinate the order and enter prescriptions based on their degrees of urgency through the pharmacy processing system.
• Maintain professionalism and document within processing systems based on policies and procedures.
• Efficiently enter data and information into the pharmacy processing system.
• Prioritize and organize work to meet agreed-upon deadlines.
• Enter prescription orders into the pharmacy processing system accurately and efficiently.
• Comply with applicable laws, regulations, and policies.

Essential Skills

• Data entry skills
• Pharmacy technician license (Registered Pharmacy Technician, RPhT)
• Strong computer skills, including proficiency in Microsoft Suite
• Prescription knowledge
• Customer service expertise
• Experience in a call-center environment

Additional Skills & Qualifications

• 1-2 years of retail pharmacy work experience preferred
• Experience with non-commercial pharmacy
• Strong time management and organizational skills
• Adaptability and flexibility
• Efficient typing skills
• High School Diploma or GED
• Florida Board of Pharmacy Registered Pharmacy Technician license
• Efficiency in using email programs, instant messaging communications, and all Microsoft Office programs
• Ability to work in a high-paced environment with attention to detail
• Ability to solve routine problems independently
• Multitasking capabilities
• Ability to sit, stand, and use computer screens for extended periods
• Dexterity in navigating multiple computer programs

Work Environment

• This position is onsite in Lake Mary, FL. You will be provided with necessary equipment, including a laptop and headset. The work schedule is Monday to Friday, with shifts potentially falling between 8 AM and 8 PM EST.
• The hours of operation are from 7 AM to 10 PM, which may change based on business needs.
• The typical schedule is a closing shift from 11:30 AM to 8 PM, with possible weekend shifts from 6 AM to 2 PM.
• Lunch breaks are 30 minutes, and there are two 15-minute breaks, all of which are scheduled and not flexible.