Claims Call Center

Job Description

Location: Daytona Beach, FL and Troy, MI

Start Date & Interview Date: To Be Determined

Training & Onboarding

• Training Schedule: Monday–Friday, 8:30 AM–5:00 PM
• Training is 100% on-site.
• Hybrid Work Eligibility:
• Employees will be eligible for a hybrid schedule after completing 30 full days of taking live calls. Hybrid work may begin after training, provided performance expectations are met:
  • 95% Quality Score
  • 85% Adherence Score

Hybrid schedules are performance-based and contingent upon quality, adherence, attendance, and overall performance.

Work Schedule

• Post-training and nesting schedules will be assigned based on business needs of the assigned bank.
• Available shifts include:
  • 9:30 AM–6:00 PM
  • 10:00 AM–6:30 PM
• Monday–Friday

Compensation

• $18.00/hour – English-speaking candidates
• $19.50/hour – Bilingual candidates (Spanish required)

Position Overview

The client is expanding their Call Center Loss Drafts Team. This is a high-level contact center role focused on supporting homeowner claims. Call durations range from 1 minute to 45 minutes. Many interactions involve customers who may be frustrated due to delayed repairs or held funds, requiring professionalism and strong conflict-resolution skills.

Key Responsibilities

• Handle approximately 40–50 inbound calls per day, depending on call duration
• Support customers with existing homeowner claims
• Navigate multiple systems to research and resolve inquiries
• Utilize claim management tools to provide accurate and timely information
• Manage escalated calls as needed
• Act as a liaison between Proctor, homeowners, and lenders
• Maintain composure and professionalism when handling upset customers
• Accurately document all interactions and updates in the claim system
• Place outbound calls when required
• Apply effective problem-solving and resolution skills

Required Skills

• Customer service excellence
• Inbound call handling
• Escalation management
• Contact center experience
• Mortgage or insurance exposure preferred
• Bilingual (Spanish) preferred

Required Qualifications

• Active cellphone with service (required for dual authentication)
• 1–2 years of call center experience, preferably in escalations, claims, or insurance
• Ability to manage difficult conversations and high-stress situations
• Proficiency with Windows-based systems and complex software platforms
• Minimum typing speed of 35 WPM
• Strong verbal and written communication skills
• Reliable transportation (references will be verified)

Preferred Qualifications

• Insurance or mortgage industry
• Experience handling auto claims or other claim types
• Prior experience supporting Medicaid or Medicare customers

Experience Level

Entry Level

This is a Contract to Hire position based out of Daytona Beach, FL.

The pay range for this position is $18.00 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Daytona Beach,FL.

This position is anticipated to close on Feb 20, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.