Bilingual Logistics/customer Support

Job Title: Dispatcher/Logistics Coordinator (Call Center Representative)

Job Description

This position is responsible for handling dispatch schedules, order tracking, customer communication, and supporting logistics operations to maximize efficiency and customer satisfaction.

Responsibilities

• Coordinate and schedule dispatch of bulk cement, aggregate, and Fly Ash deliveries in alignment with customer orders and plant capacity.
• Act as the primary point of contact for customers regarding order status, delivery times, and product availability.
• Schedule, tender, book, and monitor delivery schedules, address any delays or changes, and proactively communicate updates to customers.
• Work closely with carriers' transport coordinators and internal/external customer teams to ensure smooth logistics and service fulfillment.
• Maintain accurate records of orders, dispatch logs, and delivery confirmations in the system (Mercury Gate/JWS).
• Resolve customer complaints, delivery issues, or product quality concerns with professionalism and urgency.
• Ensure compliance with safety regulations and company policies in dispatch operations.
• Prepare and generate daily/weekly dispatch and service performance reports.
• Support inventory tracking and stock reconciliation processes when needed.

Essential Skills

• Dispatching
• Data entry
• Customer service
• Live-time communication
• Detail-oriented data entry into CRM
• Logistics assistance, including routing and timely delivery of ready mix drivers
• Proficiency in SAP
• Bilingual or Spanish language skills

Additional Skills & Qualifications

• Must have an associate’s degree or dispatch experience; a Bachelor’s degree is preferred.
• Safety-focused and able to participate in a safety-centered work culture.
• 1-3 years of experience in a Dispatch Call-Center is preferred.
• Excellent written and verbal communication skills with professional decorum over the phone.
• Strong mathematical, interpersonal, and communication skills.
• Problem-solving, decision-making, and critical-thinking skills.
• Attention to detail, organizational skills, and the ability to work independently.
• Ability to work well under pressure and meet deadlines.
• Strong time management and strong organizational skills required.
• Proficiency in Microsoft applications (Word, Excel, Outlook, PowerPoint).
• Must be able to speak, read, and write English.

Work Environment

This position is on-site with a standard schedule of Monday to Friday, 8 am to 5 pm, with the possibility of starting as early as 6 am for an 8-hour shift. The role is part of a 5-member Replenishment team, operating in an environment similar to a call center with multiple screens for truck routing.

Job Type & Location

This is a Contract to Hire position based out of Deerfield Beach, Florida.