Aston Carter is hiring a Receptionist to start ASAP!

Job Description

The receptionist is responsible for receiving and directing telephone calls, customers, and visitors to the appropriate staff member; receiving, sorting, and routing incoming mail and faxes; and processing and dispatching outgoing mail. The ideal candidate will be a motivated self-starter, who can multi-task with a smile. This individual will be part of our team dedicated to creating an incredible first impression and providing high-quality customer service for those visiting our showroom or over the telephone.

Duties:

• Receives and relays incoming, outgoing, and internal calls through a telephone console in a professional and friendly demeanor.
• Forwards calls to appropriate staff member or department.
• Supplies routine telephone information such as hours of operation, address, directions, and other information.
• Answers routine caller questions.
• Refers non-routine inquiries and/or difficult callers to designated staff member.
• Takes and delivers messages by obtaining caller’s name, telephone number, and purpose of the call or transfers call to voice mail, if staff member is unavailable or cannot be located.
• Greets and assists on-site customers and/or visitors, determines the nature of business, and announces visitors to appropriate staff member.
• Maintains the visitor log.
• Ensures that visitors feel welcome and are promptly directed to the appropriate person for assistance.
• Inputs information into database system for new customers.
• Receives, sorts (by location, floor, department, etc.), routes and tracks incoming mail, packages, and samples.
• Ensures that the showroom is maintained in a neat and orderly fashion throughout the business day.
• Reports any maintenance issues to appropriate area.
• Provides clerical support to the Sales Area, as needed.
• Communicates with the host in order to assign walk-in customers to the correct salesperson.
• Contacts management immediately when a client seems to have a problem.

Hard Skills

• Telephone operation
• Database entry
• Mail handling

Soft Skills

• Customer service
• Multi-tasking
• Professional demeanor

Job Type

This is a contract position with a duration of 6 Month(s).

Work Site

This is a fully on-site position in Miami, Florida.

Work Environment

On-site retail showroom, 8am-5pm