Actalent is hiring a Front Office Medical Assistant!

Job Description

This dual-role position combines front desk administrative responsibilities with clinical support duties to ensure smooth patient experiences and efficient clinic operations.

Responsibilities

• Greet and assist patients with professionalism and confidentiality.
• Manage patient check-in, verify insurance eligibility, and collect payments.
• Schedule and confirm appointments, ensuring documentation is complete.
• Answer phones, manage paperwork, and assist with check-out procedures.
• Maintain accuracy in EMR usage, passing audits and SME testing.
• Reconcile daily reports and coordinate patient transportation.
• Perform medical intake, evaluations, and immunizations.
• Practice safe phlebotomy and document patient care thoroughly.
• Complete prior authorizations and maintain clinical logs.
• Support referrals and collaborate with internal and external teams.
• Uphold HIPAA standards and contribute to continuous quality improvement.
• Maintain office supplies and foster respectful, compassionate interactions.

Essential Skills

• Medical assisting
• Electronic health record management
• Health care expertise
• Appointment scheduling
• Medical terminology
• CPR certification

Additional Skills & Qualifications

• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) or willingness to obtain within 6 months of start
• Bilingual English-Spanish
• Active CPR certification or willingness to obtain within 6 months
• 6+ months' experience with phlebotomy
• Prior experience as a Front Office Medical Assistant
• Previous eCW experience preferred
• Strong communication and interpersonal/customer service skills
• Initiative and organizational skills
• Team mindset and flexibility

Work Environment

This position is 100% onsite in a health clinic located in Miami Gardens, FL.