Front Office Medical Assistant

The front office medical assistant plays a key role in ensuring a smooth and welcoming experience for patients and visitors. This position supports both administrative and clinical operations through efficient check-in and check-out procedures, accurate documentation, and proactive communication.

• Greet patients and visitors in a friendly and professional manner upon arrival.
• Check in patients by updating demographics, insurance information, primary care provider (PCP), and pharmacy details.
• Organize co-pays and outstanding balances, provide consent forms for signature, and distribute appropriate health questionnaires.
• Verify insurance eligibility using Batch Eligibility or on-demand tools; contact patients regarding inactive insurance or incorrect PCP assignments.
• Check out patients by collecting additional balances, providing visit summaries, specialist referral details, patient portal access, completed forms, and scheduling follow-up appointments.
• Post patient charges and payments; complete daily charge and payment reconciliation.
• Discharge patients after appointments, ensuring they receive all necessary information and follow-up instructions.
• Scan and upload documents into the Document Management system.
• Sort and distribute incoming mail and documents delivered by courier.
• Maintain a clean and organized work area, including the patient waiting area.
• Participate in staff meetings and educational sessions to support team collaboration and continuous learning.

• Medical expertise
• Patient care
• Electronic health record management
• Appointment scheduling
• Customer service
• Medical terminology

• 1+ years' experience in a medical office setting required
• Bilingual English-Spanish strongly preferred
• Medical assistant experience preferred
• Experience supporting pediatric population preferred

This role is 100% onsite in a Medical Office Clinic, part-time (mornings) role working 20-24 hours per week. Shifts are every Saturday from 8am to 8pm and every Sunday from 11:30am to 5pm. Benefits include a permanent opportunity, $0.67 per mile for travel between clinics, and a $20 gas card if required to float outside core locations.