Hr Operations Specialist

Human Resources Operations Specialist

Detail-oriented HR professional with expertise in managing complex HR transactions, optimizing processes, and delivering exceptional employee support. Skilled in Workday, ServiceNow, and HR compliance, with a proven ability to resolve escalated issues, streamline workflows, and enhance operational efficiency.

Core Competencies

• HRIS Management (Workday) MUST HAVE
• Ticketing Systems (ServiceNow)
• Employee Relations & Support
• Process Improvement & Compliance
• Payroll Coordination
• SOP Development
• Problem-Solving & Root Cause Analysis

Professional Experience

Human Resources Operations Specialist

• Delivered advanced HR support through ServiceNow and Workday, ensuring timely and accurate processing of complex transactions including terminations, organizational changes, and leaves.
• Managed escalated cases with discretion, providing clear guidance and resolution to employees and leaders.
• Supported critical HR functions such as DOT compliance, anniversary awards, job profile updates, and benefit plan enrollments.
• Partnered with Payroll to ensure accurate time and attendance data prior to closing cycles.
• Maintained detailed case documentation for seamless handoffs and compliance audits.
• Educated employees and leaders on HR policies and self-service tools, reducing dependency on manual processes.
• Created and updated Standard Operating Procedures (SOPs) to improve efficiency and consistency across HR operations.
• Participated in audits and special projects, contributing to process enhancements and compliance initiatives.

Key Achievements:

• Improved ticket resolution time by streamlining workflows and leveraging system capabilities.
• Enhanced employee experience by providing proactive support and clear communication across multiple channels.
• Contributed to HR system optimization through SOP development and process standardization.

Technical Skills

• HRIS: Workday
• Ticketing Systems: ServiceNow
• Tools: Microsoft Office Suite

Work Environment

The position is based on a hybrid work schedule, requiring three days in the office from Monday to Friday, between the hours of 7:00 am – 3:00 pm or 9:00 am to 5:00 pm. The role is initially for six months with a possibility for extension.

This is a Contract position based out of Lithia, FL.

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Lithia,FL.

This position is anticipated to close on Dec 26, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.