Multi Site Customer Service Coordinator
Ricoh Americas Corp.
Posted Thursday, March 19, 2026
Posting ID: 300007951340721
Miami, FL
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This position $1000 sign on bonus for new Ricoh members!
The Multi Site Customer Services Coordinator is a highly visible, customer-facing role responsible for traveling between multiple client sites throughout downtown Miami to deliver exceptional office and hospitality services. This position supports a variety of on-site customer needs, including digital printing, digital mailroom services, reception coverage, hospitality support, and conference room/AV setup. The ideal candidate is professional, adaptable, service-oriented, and an excellent communicator.
Key Responsibilities:
- Travel between assigned client locations in downtown Miami using a personal vehicle.
- Deliver high-quality customer service while interacting with clients, visitors, and internal stakeholders.
- Provide Office Services support, including digital printing, scanning, copying, and document finishing.
- Assist with Digital Mailroom services such as mail distribution, package handling, and basic shipping coordination.
- Support hospitality services, including conference room setup, catering coordination, and maintaining professional common areas.
- Set up, test, and support AV and conference room technology (video conferencing, displays, laptops, microphones, etc.).
- Serve as reception backup when needed, including greeting visitors, managing guest sign-in, and answering phones.
- Troubleshoot basic service or equipment issues and escalate concerns as appropriate.
- Maintain a professional appearance and strong service mindset while working across multiple client environments.
- Communicate effectively through clear verbal interactions and accurate written documentation.
Required Qualifications:
- Excellent verbal and written communication skills.
- Strong customer-facing customer service experience (corporate, hospitality, office services, or similar environments preferred).
- Professional demeanor with the ability to interact confidently with a diverse client base.
- Strong organizational skills and attention to detail.
- Ability to multitask and adapt in a fast-paced, service-driven environment.
- Comfortable working independently across multiple locations.
- Valid driver's license and reliable personal vehicle required.
- Ability to lift up to 50 lbs and perform light physical tasks related to office services.
Preferred Qualifications:
- Experience in office services, print services, mailroom, hospitality, facilities support, or reception.
- Familiarity with AV and conference room setups.
- Previous field-based or multi-site role experience.
- Strong problem-solving skills and proactive service approach.
Travel & Compensation Details:
- This role supports multiple Miami sites on a rotating schedule and requires use of a personal vehicle. Mileage reimbursement is provided in accordance with company policy.
- The role provides a fixed monthly vehicle allowance, along with mileage reimbursement for all required travel.
Our Benefits Package Offers:
- Medical, dental, and vision insurance.
- 401(k) with retirement planning support.
- Generous paid time off and holidays.
- Tuition reimbursement for continued education.
- Opportunities for professional growth and career advancement.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
On-SiteCommunication
Customer Service
Coordinating
Writing
Detail Oriented
Multitasking
Professionalism
Lifting Ability
Valid Driver's License
Problem Solving
Troubleshooting (Problem Solving)
Organizational Skills
Video Conferencing
Mailroom
Retirement Planning
Hospitality Service
Digital Printing
Conference Room Technology
Shipment Coordination
Mail Distribution
Digital Mailroom
Vision Insurance
Time Off Management
