Senior Manager Strategic Clinical Quality - Puerto Rico/South Florida/Central Florida

PURPOSE AND SCOPE:

The Sr. Manager serves as a clinical quality expert, guiding regional teams in achieving strategic goals for improved patient outcomes and dialysis care standards. This role leads Quality Assessment and Performance Improvement (QAPI) efforts, supports interdisciplinary collaboration, and drives data-informed initiatives to enhance clinical performance across facilities. The scope of the clinical quality oversight of the position covers assigned treatment modalities (e.g. in-center, home modalities, or home hemodialysis and home peritoneal dialysis).

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Develops and implements strategies to achieve quality goals, collaborating with stakeholders across departments to reduce risk and improve outcomes.
• Leads and mentors Clinical Quality teams in QAPI principles, data analysis, and process improvement to enhance patient-centered care and achieve prioritized quality metrics.
• Oversee execution of clinical initiatives, interventions, and standardized education materials within assigned coverage area.
• Contributes to short- and long-term planning for quality improvement, patient safety, and care delivery.
• Utilizes dashboards and analytics to monitor trends, evaluate results, and drive improvement activities.
• Collaborate with cross-functional teams to define and implement regional quality strategies and initiatives.
• Maintains compliance documentation and provides updates to leadership and advisory boards based on data surveillance and benchmarking.
• Promote evidence-based practices, clinical pathways, and standing orders to improve care coordination.
• Resolves internal issues through effective decision-making and communication across departments.
• Manages regional quality staff, including hiring, coaching, performance reviews, and disciplinary actions.
• Partners with Medical Directors and Operations to improve patient treatment outcomes using evidence-based practices and clinical pathways.
• Participate in group and regional meetings and team development activities to foster collaboration and staff engagement.
• Provides subject matter expertise on clinical policies, standards, and quality tools, supporting policy implementation and utilization.
• Evaluates the impact of quality strategies using improvement methodologies and current knowledge of regulations and payer programs.
• Collaborates with VBC teams to plan interventions that enhance patient outcomes.
• Apply adult education principles to develop programs that integrate quality standards into facility procedures.
• Delivers exceptional customer service and maintains strong relationships through timely communication with internal and external stakeholders.
• Performs other related duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS :

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Day-to-day work includes desk and personal computer work and interaction with facility staff and physicians.
• The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
• Field: The position requires travel between assigned facilities and various locations within the community, approx. 50%-60%.

○ Travel to Regional, Division and Corporate meetings may be required.

• Remote: The position could require travel up to 10-15%.

SUPERVISION:

• Responsible for the direct supervision of quality staff.

EDUCATION AND REQUIRED CREDENTIALS :

• Registered Nurse required
• BSN or bachelor's degree in healthcare-related field preferred (or equivalent experience).
• Certification in Nephrology Nursing or quality preferred

EXPERIENCE AND SKILLS :

• 5+ years of dialysis experience required.
• 3+ years' experience in a leadership role.
• Strong interpersonal skills with the ability to communicate with all levels of management through diplomacy and tact.
• Strong management skills with the ability to lead cohesive and productive teams.
• Demonstrated leadership competencies and adaptability to changes in priorities
  • Ability to work collaboratively with other members of the team, gain support and input while participating in quality improvement activities.
• Excellent verbal and written communications skills.
• Ability to analyze and propose alternate solutions, assist in resolving sensitive to complex issues.
• Strong organizational, critical thinking and customer service skills
  • Demonstrated adaptability to changes in priorities
• Ability to work collaboratively with other members of the team, gain support and input while participating in quality improvement activities.

This is a remote opportunity within the Puerto Rico/South Florida/Central Florida operational area! The individual selected must reside in the Puerto Rico/South Florida/Central Florida territory. Travel required!