Job Title: Pharmacy Technician

Job Description

We are seeking a dedicated and skilled Pharmacy Technician or Medical Assistant to join our team. This role involves handling various responsibilities including data entry, patient follow-ups, and managing electronic refill scripts. The ideal candidate will have a strong medical experience with experience in a contact center environment.

Responsibilities

• Conduct follow-ups and patient updates through data entry.
• Answer inbound phone calls efficiently.
• Handle Electronic Refill Scripts (ERX) and order labs.
• Relay lab results accurately and manage the Cover My Meds process.
• Schedule follow-ups and triage patient concerns.
• Provide clinical support and assist with prior authorizations.

Essential Skills

• 1+ year experience as a Medical Assistant or Pharmacy Technician.
• 1+ year experience in a high call volume environment.
• High School Diploma.
• Proficiency in EMR systems, specifically Athena.
• Strong understanding of medical terminology and healthcare processes.

Additional Skills & Qualifications

• Experience with electronic health records and pharmacy operations.
• Prior authorization and insurance knowledge.
• Skills in customer service and front desk operations.
• Basic Life Support (BLS) certification is a plus.

Work Environment

Work onsite at a contact center, handling over 200 calls a day. Standard work hours are Monday through Friday, 8am to 5pm. Enjoy a supportive work culture with benefits including medical, dental, vision, 401K, and holiday pay. Employees transitioning to permanent roles can benefit from 9 paid holidays and 15 days of PTO, with opportunities for performance-based pay raises. Additionally, enjoy company-sponsored events such as dinners, lunches, and parties.

Job Type & Location

This is a Contract to Hire position based out of Orlando, Florida.