Remote Customer Service Representative

Description

Deliver the highest level of customer service experience

-Answer customer calls

- Reset Passwords

- Assist with creating accounts

- Uploading documents

- Answering general questions

-Engage with customers over the phone and reply to online chat inquiries

-Help customers manage their accounts

-Verify eligibility for coverages/review healthcare options etc.

Problem Solve

-Find creative solutions to any, and all, consumer problems that arise

-Diagnose, assess, and resolve problems or issues in a timely manner

Be an expert on the company, product, and policies

-Display flexibility and willingness to accept constantly changing project/program updates

-Demonstrate corporate values on a consistent basis

-Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams

-Adhere to regulated guidelines for communications via all channels

-Interpret and follow defined procedures and policies

Administrative Duties

-Input customer information into a database

-Various administrative duties as assigned

Additional Skills & Qualifications

Additional Skills & Qualifications

- After, customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail/food service background

- High level food service/retail background required. RECENT work history - no large gaps in their tenure or recent history.

- Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)

Disqualifiers:

• Unable to demonstrate understanding of a workflow process

• Unable to provide well-rounded responses to specific questions/ short answers

• In conversation, demonstrates the inability to understand and follow policy and procedures

• In conversation, demonstrates lack of productivity, professionalism, or interest in being helpful to others