Digital Member Representative

TEKsystems is currently Digital Representatives to start with a Fortune 100 Financial Institution in Pensacola, FL!

Position: Member Service Representative (Digital Services)

Job Description

• To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
• Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
• Assisting members with Zelle and fruad related transactions
• Handle a call volume of 80-100+ calls daily

Qualifications

• High School Diploma/ GED required
• 1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
• Ability to work in a fast-pace high-volume call center environment
• Professional written and verbal communication skills
• STRONG computer knowledge and data entry/typing skills

Start Date: November 10, 2025

Training: First 6 weeks are fully onsite, Monday - Friday, 2:00pm - 10:30pm

Schedules available (after training): Sunday - Friday (Saturdays off and 1 rotating off day during the week), 1:30pm - 11:00pm, 2:00pm - 11:30pm, 3:30pm - 1:00am

Location: Pensacola, FL/ ability to work hybrid after training with 2 days onsite per week

If you are interested and qualify, please apply with your updated resume!