Hybrid Entry Level Administrative Assistant

Description

This position is FULL TIME. No prior experience needed.

Training Shift is Monday - Friday (8am-4:30 PM), Working Shift: 10:30 AM – 7:00 PM CT

Summary of Responsibilities

• Loan Setup & Documentation
  • Assist with new loan setup, including indexing and validating documents.
  • Order and verify necessary documents from members and third parties.
  • Update mortgage lending systems in compliance with regulations.
• Member Interaction & Support
  • Conduct initial contact with members, gathering key contact details.
  • Provide education and support to enhance member service.
  • Assist in follow-ups and document collection.
• Document Management
  • Index loan documents received via fax and email.
  • File, fax, and copy documents as needed.
• System & Data Management
  • Maintain accurate notes and contact history for each member.
  • Track and update action items in internal databases.
  • Review and act on daily production reports.
• Team Collaboration & Leadership
  • Mentor and train team members.
  • Provide guidance and support to colleagues.
• Process Improvement & Reporting
  • Evaluate current processes and recommend improvements.
  • Prepare and submit production reports for tracking.
• Compliance & Communication
  • Ensure adherence to federal and financial regulations.
  • Communicate with mortgage staff, government agencies, and vendors to resolve issues.